Privacy Policy

Last updated: April 2026

Racquet Lab UK (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data when you use our website.

1. Who We Are

Racquet Lab UK is a UK-based racquet stringing service.

If you have any questions about this policy or your data, you can contact us at:

2. What Data We Collect

We may collect and process the following information:

Contact information – such as your name and email address
Enquiry details – any information you submit via our contact forms
Marketing preferences – if you opt in to receive emails from us
Website usage data – such as pages visited and interactions (via cookies and analytics tools)

3. How We Collect Your Data

We collect data in the following ways:

When you submit a form on our website
When you contact us directly
When you opt in to receive marketing emails
Through cookies and tracking technologies when you browse our website

4. How We Use Your Data

We use your data to:

Respond to enquiries and provide our services
Communicate with you about your request
Send marketing emails (only if you have opted in)
Improve our website, services, and user experience

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – when you submit a form and/or opt in to marketing
Legitimate interests – to respond to enquiries and operate our business effectively

You can withdraw your consent at any time by contacting us or unsubscribing from emails.

6. How Your Data Is Stored

Your data is securely stored using Wix, which provides our website and form infrastructure.

We take reasonable steps to ensure your data is protected against unauthorised access, loss, or misuse.

7. Data Retention

We will only keep your personal data for as long as necessary:

Enquiry data: typically up to 12 months after your last contact
Marketing data: until you unsubscribe or request deletion

You can request deletion of your data at any time.

8. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with trusted third parties only where necessary, such as:

Website and hosting providers (e.g. Wix)
Email marketing platforms

These providers are required to keep your data secure and only use it for specified purposes.

9. Email Marketing

If you choose to opt in, we may send you occasional emails about:

Services
Offers
Updates

You will only receive these if you have given explicit consent.

Every email will include an unsubscribe link, and you can opt out at any time.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how your data is processed
Withdraw consent at any time

To exercise any of these rights, please contact us at: zpstringing@gmail.com

11. Cookies

Our website uses cookies to:

Improve your browsing experience
Analyse website traffic
Support marketing and performance tracking

You will be asked to accept or reject cookies when visiting our site.

You can also control cookies through your browser settings.

12. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.